Issue 1: The Re.Card cannot be generated due to loyalty program security measures
Your account has a temporary block imposed by your loyalty program as part of enhanced security measures to protect your benefits.
How to resolve:
To successfully redeem your benefits on Rewardsweb, follow these steps:
1️⃣ Log in to your loyalty program account.
2️⃣ Go to the Personal Information section and make sure your mobile number is correctly verified.
Once your number is verified, try completing your purchase again to ensure the process is successful.
If you need assistance verifying your account, we recommend contacting your loyalty program’s customer service team for personalized support.
Issue 2: The Re.Card is not generating due to blocks on your computer
If your Re.Card is not generating correctly, please follow these steps to uninstall and reinstall the extension:
1️⃣ Uninstall the Rewardsweb extension.
2️⃣ Reinstall it from the Chrome Web Store.
If the issue persists, make sure both your Chrome browser and Windows operating system are updated to the latest version. Updating both usually resolves this type of problem.
Steps to update Google Chrome:
Open "Chrome" on your computer.
Click the More icon (three dots in the top-right corner).
Go to Help > About Google Chrome.
Click Update Google Chrome. If you don’t see this button, you already have the latest version.
Click Restart to finalize the update.
Steps to update Windows (if you’re using Windows 7 or 8):
Back up your important files and ensure your device meets the minimum requirements for Windows 10 or 11.
Visit the official Microsoft website and download the Windows 10/11 installation tool.
Run the tool and follow the instructions to update your operating system.
If the issue persists, some cookies or your antivirus may be blocking the extension. To resolve this, clear your cookies and temporarily disable your antivirus:
Steps to Clear Cookies:
Open Chrome and click on the three-dot menu in the top right corner.
Go to Settings and select Privacy and security.
Click on Clear browsing data and choose a time range.
Check the box for Cookies and other site data.
Click Clear data.
Steps to Temporarily Disable Antivirus:
Click the Start button.
Type "Windows Security" in the search bar and open it.
Go to Virus & threat protection.
Turn off protection by toggling the switch to the left.
If none of the above solutions work, we recommend resetting your PC to remove any settings or applications that may be blocking the extension.
Issue 3: The Re.Card cannot be generated due to issues with your member ID or loyalty account
The Re.Card could not be generated due to missing or outdated information in your loyalty account.
How to resolve:
Contact your loyalty program’s customer service to verify and update your account details. Once your information is updated, you’ll be able to generate the Re.Card on Rewardsweb without issues.
Issue 4: The Re.Card cannot be generated due to account status verification issues
The current status of your loyalty account is preventing the Re.Card from being generated.
How to resolve:
Contact your loyalty program’s customer service to validate and reactivate your account. Once resolved, you’ll be able to generate the Re.Card on Rewardsweb.
Issue 5: The Re.Card cannot be generated due to an unexpected error
An unexpected issue occurred during the redemption process with your loyalty program, preventing the Re.Card from being generated.
How to resolve:
Wait a few hours and try again. This type of issue is usually resolved quickly, and you should be able to complete your redemption successfully.
Issue 6: The Re.Card cannot be generated due to a connectivity error
We are currently experiencing connectivity issues with your loyalty program, which is preventing the Re.Card from being generated.
How to resolve:
Please wait a few hours and try again. These issues are typically resolved quickly, and you’ll be able to complete your redemption once connectivity is restored.
Still have questions? We’re here to help!
If you need further assistance, feel free to reach out to us through the chat in the bottom-right corner. 😊