Troubleshooting Common Issues
Issue 1: Your Loyalty Program Account is Already Linked
Check if You Have Another Account Linked:
You previously linked your loyalty program account to a Rewardsweb account created with Google, Apple, or another email and password. To resolve:
Log in to Rewardsweb using the account you previously created.
Check if your member ID is linked, then proceed to make a purchase.
Issue 2: Your Loyalty Program Account Requires Updates
Update Your Loyalty Program Account
Navigate to your loyalty program website.
Log in to your loyalty program account.
Update your information and contact phone number.
Ensure that your account is successfully validated, then go to Rewardsweb to make your purchase.
Issue 3: Unexpected error
Connectivity Issues
Check that you have entered your login credentials correctly and that all your account information is up to date.
If the login credentials were entered correctly, the issue may be due to a poor connection. Wait a few minutes and try again.
Still have questions? We’re here to help!
If you need further assistance, feel free to reach out to us through the chat in the bottom-right corner. 😊