Merchant Payment Method Rejection
If a merchant rejects your payment method during a rewards redemption, it could be for several reasons:
Insufficient Funds on Your Re.Card: What to Do?
To complete a purchase with your Re.Card, you must have enough funds to cover the total transaction amount, including any additional charges such as: Membership fees, insurance, shipping costs or foreign exchange fees when using an international card.
What Can You Do?
If you don't have enough funds on your Re.Card to cover the full purchase amount, request a refund and consider one of the following options:
1️⃣ Purchase a Gift Card: In stores like Amazon, Ripley, Paris, and others, you can use your Re.Card to buy a Gift Card and combine it with another payment method.
2️⃣ Earn More Rewards: Keep accumulating points or miles in your loyalty program to increase your available balance.
3️⃣ Choose a Lower-Priced Product: If possible, select an item that fits within your Re.Card’s available balance.
Inactive Re.Card: What to Do?
Your Re.Card may become inactive for new transactions in the following cases:
✅ More than 7 days since creation
The Re.Card automatically deactivates after 7 days. However, any payment authorizations made while it was active will still be processed, including merchant refunds.
✅ More than 3 failed payment attempts
If multiple failed attempts are detected, the card will be deactivated for security reasons.
✅ Use at unauthorized merchants
To protect your balance, the Re.Card cannot be used at certain restricted establishments.
Once your Re.Card is inactive, it cannot be reactivated. If you still have available funds, you can request a refund to make a new redemption and continue shopping.
Merchant Security Restrictions: What to Do?
Some merchants may decline payments due to restrictions such as:
🔹 Not accepting certain card types or international payment methods.
🔹 Limiting the use of a maximum of three different cards on an account.
🔹 Applying customized security measures to prevent fraud.
How to Resolve It?
Double-check your payment details to ensure they are correct and provide any additional information requested by the merchant.
If your payment method continues to be declined, request a refund, consider redeeming at other available merchants or contact Rewardsweb Customer Support for assistance.
Additional Information Requests
If a merchant requires additional details about your payment method during a redemption, follow these steps:
Check Your Payment Information: Make sure all provided payment information is accurate and up to date. Merchants may request further details if information like your billing address or payment type is incomplete. To view your Re.Card, follow these steps:
1️⃣ Log in to your Rewardsweb account.
2️⃣ From your profile, select "My Transactions".
3️⃣ Find and expand the corresponding transaction.
4️⃣ Click the "View Card" button.Contact Customer Support: If the merchant continues requesting more information, contact Rewardsweb support for assistance. Our team will verify and provide any additional details needed to proceed with your redemption.n issues.
Merchant Temporarily Out of Service
If you see the “Merchant temporarily out of service” message during a redemption, here’s what it means:
Technical Issue or Maintenance: This message typically indicates a temporary issue on the merchant’s end, such as system maintenance or connectivity problems. It can also mean that the merchant is no longer part of the rewards network.
Next Steps: Try refreshing the page or attempting the redemption later. If the issue persists, contact Rewardsweb support to verify the merchant’s status and receive updates.
Still have questions? We’re here to help!
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