Additional Information Requests
If a merchant requires additional details about your payment method during a redemption, follow these steps:
Check Your Payment Information: Make sure all provided payment information is accurate and up to date. Merchants may request further details if information like your billing address or payment type is incomplete.
Contact Customer Support: If the merchant is still requesting more information, reach out to Rewardsweb support for assistance. They can help verify and provide any additional details needed to proceed with your redemption.
Merchant Payment Method Rejection
If a merchant rejects your payment method during a rewards redemption, it could be for several reasons:
Card Restrictions: Some merchants may not accept specific card types or payment methods issued by rewards programs. Always verify the accepted payment methods before redeeming.
Resolution Steps: Double-check your payment information to ensure it is correct and updated. If your payment method is still rejected, consider using an alternate method or contacting Rewardsweb customer support for assistance.
Merchant Temporarily Out of Service
If you see the “Merchant temporarily out of service” message during a redemption, here’s what it means:
Technical Issue or Maintenance: This message typically indicates a temporary issue on the merchant’s end, such as system maintenance or connectivity problems. It can also mean that the merchant is no longer part of the rewards network.
Next Steps: Try refreshing the page or attempting the redemption later. If the issue persists, contact Rewardsweb support to verify the merchant’s status and receive updates.
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