If you suspect that your Rewardsweb account has been compromised, it’s essential to act quickly to secure both your Rewardsweb account and the linked loyalty/reward program accounts. Follow these steps to regain control and prevent further damage:
Change Your Password Immediately
The first step after detecting any unusual activity is to reset your Rewardsweb password:
Go to Settings > Change Password after logging in.
Choose a strong, unique password that combines letters, numbers, and special characters. Avoid using easily guessable information like birthdays or common words.
If you’re unable to log in, follow the Password Recovery steps available on the login page.
Secure Your Linked Loyalty and Reward Program Accounts
Since Rewardsweb links to your loyalty and reward programs, it’s equally important to secure those accounts:
Log in to each linked account and change the password immediately.
Review any recent activity on your loyalty or reward program accounts for suspicious transactions, redemptions, or changes.
Enable additional security features offered by each loyalty program, such as multi-factor authentication or account alerts.
Note: If you notice any unusual activity in your loyalty program accounts, contact the loyalty program’s customer support directly for assistance. They can help investigate and secure your account from unauthorized access.
Review and Secure Google or Apple Login Options
If you use Google or Apple login for your Rewardsweb account, follow these additional steps to secure your account:
Log in to your Google or Apple account and check for any unauthorized devices or logins. Remove any that you do not recognize.
Change your Google or Apple password if necessary.
Ensure that your backup and recovery options (such as phone numbers or alternate email addresses) are up to date in your Google or Apple account.
Report the Issue to Rewardsweb Support
Once you’ve taken steps to secure your accounts, contact the Rewardsweb support team for assistance. Make sure you provide as much detail as possible about any suspicious activity you noticed, such as unfamiliar login attempts or unauthorized transactions.
Monitor Your Accounts Regularly
Even after recovering your account, continue to monitor both your Rewardsweb and loyalty/reward program accounts for any signs of suspicious activity. Set up alerts, where possible, to notify you of unusual transactions, password changes, or logins from new devices.
Use Secure Login Methods
For added security in the future:
Consider using Google or Apple login instead of a traditional username and password, as these services provide extra layers of protection like biometric login and account activity notifications.
Review and enable any available security features offered by the loyalty and reward programs you’ve linked to Rewardsweb.
Still have questions? We’re here to help!
If you need further assistance, feel free to reach out to us through the chat in the bottom-right corner. 😊