1. Processing Times
Reward confirmation times can vary depending on the merchant's policies. Some purchases, particularly travel reservations, may only confirm rewards after the travel or service date has passed. Here are some typical timelines for reward confirmation:
Standard Purchases: Rewards usually appear within a few days but may take up to 30 days to fully process.
Travel Reservations: Often, rewards are confirmed only after the travel or hotel stay is completed.
Tip: Refer to each merchant’s reward confirmation policy to understand how long it might take for rewards to appear in your account.
2. Extension Login Issues
To ensure your rewards are properly tracked, you must be logged into your Rewardsweb account within the browser extension. If you are not logged in, the rewards may not activate or accumulate properly.
Solution: Open the Rewardsweb extension and confirm that you are logged in. If not, log in and try reactivating the reward.
3. Conflicts with Other Extensions
Other browser extensions, especially those related to coupons or shopping (like cashback services), can sometimes interfere with Rewardsweb. These extensions might disrupt the tracking that ensures your rewards are applied.
Solution: Temporarily disable any other shopping or coupon extensions and try again. This step can help avoid conflicts and ensure rewards are tracked accurately.
4. Browser Compatibility and Settings
Rewardsweb requires a compatible browser to function correctly. Additionally, outdated or excessive cache and cookies can interfere with the extension's performance.
Solution:
Ensure you’re using a compatible browser (e.g., Chrome, Firefox, or Safari).
Clear your browser cache and cookies, then restart your browser.
Still Experiencing Issues?
If the issue persists after following these steps, please contact our support team. We’ll conduct a detailed review of your account to help resolve the issue and ensure your rewards accumulate as expected.
Still have questions? We’re here to help!
If you need further assistance, feel free to reach out to us through the chat in the bottom-right corner. 😊