Troubleshooting Common Issues
Issue 1: Product or Category Exclusions
Check for Excluded Items:
Merchants may exclude certain items, categories, or brands from cash back eligibility. To resolve:
Visit the “Terms & Exclusions” section on the cash back activation page before shopping.
Ensure your desired item is not excluded.
Issue 2: Different Cash Back Rates by Category
Review Store-Specific Categories:
Merchants can set varying cash back rates for different item categories. To verify:
Visit the merchant’s page on Rewardsweb.
Check the listed cash back rates for your specific product category.
Issue 3: Using Non-Partner Coupon Codes
Stick to Rewardsweb-Approved Codes:
Using coupon codes from outside sources can void your cash back. To avoid this only apply coupon codes provided through Rewardsweb.
Issue 4: Canceled Orders or Returns
Order Adjustments:
Cash back is voided for canceled orders or adjusted for returns. To maintain accurate tracking:
Double-check return policies and ensure your returns align with cash back terms.
Issue 5: Browser Interference and Tab Switching
Avoid Multi-Tab Browsing:
Completing a purchase in a different tab from the one you started on can disrupt cash back tracking. To prevent issues finish your purchase in the original tab opened via Rewardsweb.
Connectivity Tip: Re-activate cash back if your session has been idle to refresh tracking.
Issue 6: Browser Compatibility and Settings
Ensure Proper Browser Configuration:
For seamless tracking, check that your browser settings are up to date:
Use a compatible browser (Chrome for now).
Clear cache and cookies, and enable cookies for Rewardsweb.
Adjust ad blocker settings or install the Rewardsweb filter list to avoid tracking disruptions.
Issue 7: Processing Timeframes
Understand Confirmation Delays:
Cash back confirmation times depend on the merchant’s policies. For example, travel bookings may only confirm cash back after the travel date.
Still have questions? We’re here to help!
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