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How to Close Your Account and Manage Your Data
How to Close Your Account and Manage Your Data

Instructions for users who wish to deactivate or permanently close their accounts, including any implications or recovery options

Updated over 2 weeks ago

By following these steps, you can delete your account, request a copy of your data, or manage specific data deletions effectively. Always ensure you understand the implications of these actions, as some cannot be undone.

How to Delete Your Rewardsweb Account

Deleting your Rewardsweb account is permanent and will erase all your data, including linked loyalty programs and any unredeemed rewards. Make sure you’ve redeemed your rewards before proceeding.

Step-by-Step Guide to Delete Your Account:

  1. Log In to Your Account:

    • Visit rewardsweb.com and click “Log In.” Enter your credentials to access your account.

  2. Navigate to Account Settings:

    • Click on your profile icon at the top right corner.

    • Select “Settings” from the dropdown menu.

  3. Find the Account Deletion Option:

    • Scroll down to the “Account Management” section.

    • Click on “Delete Account.”

  4. Confirm Your Request:

    • Rewardsweb will ask for confirmation to ensure you want to delete your account. Enter your password or follow additional verification steps.

  5. Final Confirmation via Email:

    • You will receive a confirmation email. Open the email and click the account deletion link to finalize the process.

  6. Data and Account Removal:

    • Once confirmed, your Rewardsweb account and all linked data will be permanently deleted. You will lose access to your account, and any unredeemed rewards will be forfeited.


Step-by-Step Guide to Request Account Data

  1. Log In to Your Rewardsweb Account:

  2. Access Account Settings:

    • Click on your profile icon and select “Settings.”

  3. Request Data:

    • Under “Data Management”, click on “Request Account Data.”

    • Fill out the form to request a copy of your data. Rewardsweb will process your request, and you will receive your data via email within a few business days.


How to Request Deletion of Specific Data from Your Account

If you prefer to delete specific data instead of your entire account, such as loyalty program connections or activity history, you can request it through your account settings.


Step-by-Step Guide to Request Data Deletion

  1. Log In and Go to Settings:

    • Log in to rewardsweb.com.

    • Click on your profile icon and navigate to “Settings.”

  2. Data Deletion Request:

    • Under “Data Management”, select “Request Data Deletion.”

    • Specify the type of data you would like to delete (e.g., loyalty program connections, personal information).

    • Submit your request, and Rewardsweb will process it. You will receive a confirmation email once the data has been deleted.


Important Considerations

  • Permanent Actions: Deleting your account or certain data is permanent. Ensure that you redeem any rewards before deletion.

  • Processing Times: Data requests can take several days to process. Rewardsweb will notify you via email when your data is ready or has been deleted.

  • Customer Support: If you experience issues or have questions, contact Rewardsweb support through the chatbot or submit a ticket via Help in your account settings.


Still have questions? We’re here to help!
If you need further assistance, feel free to reach out to us through the chat in the bottom-right corner. 😊

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