If you are experiencing issues with the Rewardsweb Chrome browser extension, this guide will help you identify and solve common problems.
Troubleshooting Common Issues
Issue 1: Extension Not Working or Missing
Check if the Extension is Enabled:
Click the Chrome menu (three dots in the top right), then select “More tools” followed by “Extensions.” Ensure the Rewardsweb extension is toggled on.
Reinstall the Extension:
If the extension isn’t responding, consider removing it by clicking “Remove” on the Extensions page and then reinstalling it from the Chrome Web Store.
Issue 2: Rewards Not Activating
Log In to Rewardsweb:
Make sure you are logged into your Rewardsweb account within the extension. Rewards won’t activate if you are not logged in.
Disable Other Shopping Extensions:
Other coupon or shopping extensions may conflict with Rewardsweb. Try disabling them to ensure smooth functioning.
Issue 3: Offers Not Displaying Properly
Check Participating Retailers:
Not all websites are partners with Rewardsweb. Verify whether the site is included in the Rewardsweb network using the extension.
Clear Browser Cache:
Cached data can sometimes prevent offers from displaying. Go to Settings > Privacy and Security > Clear Browsing Data in Chrome to clear your cache and cookies.
Issue 4: Browser Compatibility Issues
Ensure You’re Using Google Chrome:
The Rewardsweb extension currently only supports Google Chrome. Make sure your browser is Chrome and updated to the latest version.
3. Tips to Avoid Issues
Keep Chrome Updated: The latest version of Chrome will ensure maximum compatibility with the Rewardsweb extension.
Regularly Update the Extension: Check regularly for extension updates on the Chrome Web Store to ensure you have the latest features and bug fixes.
Contacting Support for Further Help
If troubleshooting steps do not resolve the issue:
Chat with Support through our website’s chat feature.
Submit a Support Ticket through the extension by clicking on the “Help” button.
Still have questions? We’re here to help!
If you need further assistance, feel free to reach out to us through the chat in the bottom-right corner. 😊