The Re.Card has the following statuses:
- Active. The Re.Card is active for 7 days from the issue date for use and charges.
- Inactive. The Re.Card is inactivated 7 days after the date of issue and does not allow any charges.
- Completed. The Re.Card is completed 3 days after becoming inactive. If you have an available balance, the rewards (Miles, points, etc.) are automatically returned to your loyalty program account.
- Refund requested. When you request a refund of the redemption. To find out how long it remains in this status, consult:
How long does it take for my rewards to be returned? - When your refund request is completed, and the rewards are refunded to your account.
Important: The Re.Card is only a means of payment. If you wish to follow up or make complaints about your purchase, contact the merchant of purchase directly.