1. FAQ
  2. Cancellations and reimbursements

How long does it take to refund my rewards?

If you request a redemption refund, your rewards will be automatically credited within a few hours.

After you request a redemption refund, rewards are automatically credited to your loyalty program account within a few hours.  If your loyalty program fails to process the refund or allows only one refund, the rewards will be credited to your Rewardsweb account as "Cashback."


If the refund cannot be requested or does not apply, it is because the merchant made charges.  To resolve the issue, please refer to the information provided below:

Why couldn't I cancel a redemption?


If you still have questions, please contact us by submitting a request:

📩  Help center.