1. FAQ
  2. Redemptions

Why is the option to redeem not showing or inactive?

You must go to the final payment page of the available merchants.

The Rewardsweb extension appears only when you browse in one of the enabled stores, such as Amazon, eBay, or Mercado Libre. Please take a look at enabled stores here.

On the store's final payment page, you will see the option to pay with rewards.

If the extension window does not appear, check the following information:
Why is the option to redeem not showing?

If the button to calculate redemption is inactive, see the following information:
I can't find the Rewardsweb extension in my browser.


If you still have questions, please contact us by submitting a request:

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