Sometimes, you may find that certain redemption options are unavailable. Below are possible reasons and solutions:
Account Verification Issues: Ensure your account details, including email and phone number, are verified. Unverified accounts may face restrictions.
Insufficient Points: You might not have enough reward points to qualify for a particular redemption. Check your balance to confirm.
Availability Windows: Some rewards are available only during certain promotional periods. Confirm whether the option is currently active.
Technical Errors: Occasionally, a technical issue may occur. Try logging out and back in, or clearing your browser cache. If problems persist, contact support.
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